Shipping & Return Policy
What happens next?
You will receive a confirmation email with the details of your order. This email will contain links allowing you to track the status of your order. You will then receive an email when your order is shipped.
What if I am not available on the day of delivery?
Our packages are delivered by post and generally do not require a countersignature.
When will I receive my order?
Once your order has been shipped, you will receive an email. You can also check the status of your order and delivery in your account.
How do I track my order?
Your package can be tracked, the tracking information will appear in the email that will be sent to you upon shipment, or in your account.
What is our return and refund policy?
If you change your mind, you can return your order.
Consumers are entitled to a right of revocation according to the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes which can predominantly be attributed neither to his commercial nor to his independent professional activity:
Right of withdrawal
You have the right to cancel this contract within 30 days without giving any reason.
The revocation period is 30 days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear declaration sent by e-mail.
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the revocation
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return the goods without undue delay and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract to:
ESAT de Sens / Fazup
Order number (required*)
67 Rue Carnot
Tracking is mandatory - no registered mail.
*This number is in EUXXXX format in the confirmation email you received after placing your order. If you cannot find it, please inform us.
The deadline is met if you send the goods before the end of the fourteen-day period.
You will bear the direct costs of returning the goods, regardless of the value of the goods.
You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.
We will send you an email confirming receipt of the items you have returned and indicating that the refund has been processed. Refunds are processed using the original method of payment and may take up to 28 days to appear on your bank statement.
1) Please avoid damaging or contaminating the goods. Please return the goods to us in the original packaging with all accessories and with all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
2) Please do not return the goods to us freight collect.
3) Please note that the aforementioned items 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.